Why does the word audit automatically initiate a sense of dread and fear?
We are in the process of rolling out our onTask training program, which provides job specific training for associates, at a client site. A significant element of the program is developing an audit schedule for associates, after their initial classroom learning and on the job training.
It never fails that the word “audit” induces a sense of uneasiness. However, it may all be in the wording. In fact, a simple online search for audit results in two different definitions. One more traditional definition, “a formal examination of an organization’s or individual’s accounts or financial situation” and another, more simple, definition “efficiency check: a systematic check or assessment”.
Efficiency check – I like it! In fact, we challenge our trainers to establish a positive atmosphere surrounding the audit to help ease associates through the process.
How is this accomplished? The trainers must implement the following:
1) Emphasize the purpose: In many cases, audits ensure associates are consistently producing quality consumer products for our client. As consumers ourselves, who wants to purchase damaged products?
2) Set the tone: Audits allow trainers to identify training opportunities in order for all associates to be successful at their job. Not a ‘one strike you’re out” training audit, but the opportunity to learn the proper procedure.
3) Make it simple: Use the Standard Work Document as your audit/checklist tool. Why reinvent the wheel? The standard work document already establishes the steps – add a signature sheet that doubles as an audit checklist!
4) Execute: Use a tracking system that provides the trainer reminders on when audits are due. Our onTask program includes a proprietary training database that provides audit reminders and produces a training matrix. There are many tracking databases available for trainers to purchase online.
There is no doubt that audits are critical to the success of a training program. They ensure that we don’t just train the associates and assume they understand. Audits establish an ongoing touch point between trainers and associates.
So, say goodbye “audit” and hello “efficiency check”- it is all about setting a positive training environment from the start!
How do you try to make the auditing process less daunting?
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